Service Objective
Begin with user demand
Settle with user satisfaction
Service Methods
Genrui proudly provides global customers with full-life cycle services including technical support, spare parts support, training, etc.

Technical Support
Genrui provides technical support regarding application, technical and service issues to customers and distributors via phone, mail, or by any means during the entire life cycle of instruments sold by Genrui.

Spare Parts
Support Genrui and its subsidiaries have enough spare parts inventories for all products for at least 5 years after delivering the instruments, and very fast responses to spare parts request from customers.
Training Courses
Genrui and its subsidiaries provide different kinds of trainings to customers, distributors and service partners including operation, marketing, application, maintenance and troubleshooting, etc.

Field Service
Genrui service representatives provide installation, preventive maintenance, breakdown repair and other field services based on contract.
*Field service may be provided by authorized Genrui service providers. Please ask for on-site service from distributors.